Returns & Exchanges

At Buff City Soap, we want you to love your handmade plant-based products, but if you are not completely satisfied, we offer a 30-day window for returns or exchanges. Due to the artisanal nature of our soaps, items must be in their original, unused condition to qualify for a full refund.

1

Initiate Your Request

Contact our customer care team or visit your local Soap Makery within 30 days of purchase to begin the return process with your order number or receipt.

2

Prepare Your Package

Securely pack the unused items in their original packaging to ensure they remain protected during transit back to our facility.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned products, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing